How many gowns do you clean each year?
We clean hundreds of gowns as well as restoring many others. An approximate number for the last year was over 500.
How long have you been preserving gowns?
We’ve been in business since 1910. People have trusted us to clean and preserve their finer garments for almost 100 years.
Are you a member of the Association of Wedding Gown Specialists, or another national group that guarantees the preservation?
We are a member of the International Fabricare Institute and the Ohio Cleaners Association. We are a Certified Master Dry Cleaner.
What precautions do you take to make sure beading doesn’t melt and material isn’t ruined?
We always follow the care labels in wedding gowns. We will examine the gown before cleaning to make sure trim is securely attached. Most cleaners only use one solvent. We have perclorethelyne and petroleum solvents and can test a garment before cleaning to see which would do a better job. Some gown manufacturers will specify which solvent to use.
How will my gown be cleaned?
We will always follow the care method recommended by the manufacturer. If there is no care method listed we will test the garment to determine the best care method. Some gowns may require a wet-cleaning procedure to remove stains that will not come out during dry cleaning. We will always require customer authorization before wet-cleaning a gown or before any procedure that goes against the manufacturer’s recommended cleaning method. We have the ability to handle any cleaning method recommended by the manufacturer including spot cleaning, wet cleaning and dry cleaning in perclorethelyne or petroleum solvents.
Do you guarantee your work, and how will I be reimbursed if the dress is ruined?
Yes, we guarantee our work. We have a claim procedure for reimbursement if we are at fault for any damage that occurs during the cleaning process. We have a limited group of individuals handling wedding gowns. They are well trained, experienced professionals. Your gown will be in good hands.
What is Preservation?
After we carefully clean your gown to remove soil and stains we will package it for preservation. The tissue, tape and box are all acid free. Your gown will be safely packaged to keep it from losing shape on a hangar or being damaged by the sun. There is a window in the box so you will have the ability to view the gown without removing it. We recommend storing accessories separately from your gown and smaller acid free boxes are available at an additional charge. Shoes or head pieces containing metal may tarnish over time and could potentially damage your gown.
I want to wear my grandmother’s gown, can it be restored?
You would be amazed at what we can do! Our restoration specialist has been working with antique and vintage gowns and garments for many years. You can bring your gown to any location and he will call you within a day or two to discuss the method, risk and cost to restore the gown. He will answer any questions you may have and will not proceed with the process until you are ready and give him your approval.
Will you show me the gown before it is boxed?
Yes, and we think this is a good idea. Your gown will be inspected by the store manager of the location where you drop off. After inspection the gown will be cleaned and pressed by members of a select group of our staff. Your gown will then be returned to the store for you to view before preservation. After your approval we will preserve your gown in an acid free box and contact you when it is available for pick-up.
My dress is clean but it needs to be pressed before the wedding, can you do that?
We can provide our press-only service for your gown at half the cost of cleaning.
How long will it take?
We like to have 3 to 4 weeks to allow our specialists the necessary time to give each gown their personal attention. We prefer to have as much time as possible but can also help in most cases if a shorter time frame is necessary.
My wedding gown needs to be altered, can you do this?
Yes, we have a seamstress at our O’Bryonville location with over 20 years experience in wedding gown alterations. Call 513-321-5100 to set up an appointment or to get an estimate.